Support
Answers to common questions about Puzzle Park. Can't find what you need? Email us.
Frequently asked questions
Where is my progress saved?
Your progress, coins and settings are saved on your device. There is no account or cloud save yet, so uninstalling the game or clearing its data removes your progress, and progress does not move between devices.
I got a new phone or reinstalled the game. How do I get my purchases back?
Open the game, go to Settings and tap Restore Purchases. Make sure you are signed in to the same Apple ID or Google account you used to buy them. Purchases that last (such as removing ads) are restored; coins already spent are not.
A purchase didn't arrive. What should I do?
First check your internet connection and tap Restore Purchases in Settings. If it still hasn't arrived, email us with the date of the purchase and the order number from your App Store or Google Play receipt (never send card details).
How do I ask for a refund?
Payments are handled by Apple and Google, so refunds are requested from them: Apple: Report a Problem or Google Play refunds.
How do I change my ad privacy choices?
In the EU, UK and Switzerland you can change your ad consent from the game's Settings. You can also limit ad tracking in your device settings. See our Privacy Policy for details.
How do I report a bug?
Email us and include, if you can:
- your device model and its iOS or Android version;
- the game version (shown in Settings);
- the minigame and level number;
- what you did, what you expected and what happened instead;
- a screenshot or screen recording.
Contact us
Email: pacifistaresgaming@outlook.com
We read every message and usually reply within a few working days.